Enterprise Product Leader
Hello! I'm Rachel. I currently live in San Francisco.
For the last 9 years, I have been building expertise in software as a service.
I currently lead Integrations product strategy at Talkdesk, leading a team of product managers and engineers to build tools to improve customer satisfaction and agent productivity.
Before that, I became an expert at organizing enterprise data, leading product management for the award winning Customer 360 product at Reltio for 2 years.
Prior to that, I helped build a new product line from scratch (Community Cloud), owning Community Builder, Feed, Groups and Files at Salesforce for 3 years and growing the user base from 0 to over 100M users.
I began my career in technology strategy for luxury hotels in Dubai
Projects I've worked on in my free time.
Walmart Simple Text
Winner, Walmart Grand Prize | Techcrunch Disrupt Hackathon 2015
Built solution for in-store customer service using SMS. Featured in Techcrunch, RetailWeek and numerous retail publications. Walmart will be building out and implementing my solution.
New York, NY
Please contact me at email@example.com for my latest resume.